Terms of Engagement.
The simple rules for using our services and how we work for you.
Effective Date: May 15, 2026. These Terms of Engagement ("Terms") constitute a legally binding agreement between you ("the Client") and Ultra P Hub ("the Firm", "we", "us", or "our"). By accessing our audit, concierge, or advocacy services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
1. Professional Definition of Services
Ultra P Hub operates as a private, independent insurance advocacy firm. It is imperative to understand the following legal distinctions regarding our scope of work:
- Non-Carrier Status: We are NOT an insurance company and do not underwrite, issue, or assume the risk of any insurance policy.
- Independent Advocacy: Unlike a traditional insurance broker or agent, we do not represent insurance carriers. We represent the Client exclusively.
- Non-Legal Advice: While our advocates possess deep industry expertise, our consultations do not constitute legal advice. For matters requiring legal litigation, we recommend consulting a licensed attorney.
2. Service Specializations & Scopes
2.1 Insurance Auditing
Our audit process involves a line-by-line analysis of your current Vehicle, Property, and Business policies. We provide a proprietary "Gap Analysis" report identifying technical shortfalls, hidden exclusions, and potential premium overages.
2.2 Claims Advocacy
In the event of a loss, we act as your strategic consultant to ensure that insurance adjusters adhere to the full terms of your policy. We assist in documentation preparation and claim narrative development to maximize recovery speed and fairness.
3. Client Obligations & Warranties
The efficacy of our advocacy is contingent upon the "Uberrimae Fidei" (Utmost Good Faith) principle. The Client warrants that:
- All information provided to the Firm is accurate, complete, and current.
- You possess the legal authority to engage us for the auditing of the specified policies.
- You will disclose all previous claim history and relevant risk factors that may impact our advocacy strategy.
4. Limitation of Liability & Indemnification
To the maximum extent permitted by applicable law, the Firm's total cumulative liability for any claim arising out of or related to our services shall be limited to the total fees paid by the Client for the specific engagement in question.
The Client agrees to indemnify and hold harmless Ultra P Hub from any claims, losses, or damages resulting from third-party insurance carrier insolvency, coverage denials based on Client misrepresentation, or changes in policy terms enacted by the carrier after our audit.
5. Proprietary Methodology & Intellectual Property
All audit frameworks, risk modeling reports, and advocacy strategies developed during the engagement are the intellectual property of Ultra P Hub. The Client is granted a non-exclusive license to use these materials for their personal or internal business insurance management purposes only.
6. Dispute Resolution (Arbitration)
Any dispute or claim relating in any way to your use of our services will be resolved by binding arbitration, rather than in court. This includes claims arising under state or federal law and those related to the interpretation of these Terms. The arbitration shall be conducted by a recognized ADR (Alternative Dispute Resolution) provider in the Firm's home jurisdiction.
7. Severability & Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect. This document represents the entire agreement between the Client and the Firm.
Legal Department
For formal inquiries regarding these Terms of Engagement or to request a signed Service Level Agreement (SLA).